CRM platform through which councils can manage incidents detected on public roads by residents, who will report them to the council through:

• Municipal and/or tourist mobile app.
• Municipal/tourist web portal.
• Official council WhatsApp number.
• Facebook (official council profile).
• Twitter (official council profile).
• Instagram (official council profile).
• TikTok (official council profile).

The person reporting the incident will fill in a form with the following information:

• Category they would assign to the incident.
• Location of the incident on the municipal map.
• Contact details of the person who reports the incident.
• Photograph (optional) of the incident.
• Descriptive comments of the incident.

All the incidents that are reported by any of the means listed above converge to a single database on the S.I.U. platform, from which authorised municipal technicians can comfortably manage such incidents through a complete internal management system.

On sending, the user will automatically receive a text message on their mobile device as a response from the S.I.U. informing them that the incident has been received on the council platform.

It should be noted that sending notifications via text message is really important, since many citizens uninstall the apps on their mobile phones, or do not access their emails for long periods of time. Text communication has been chosen since it is one of the safest ways to ensure that incident-related notifications are received: the SMS messaging service is always active on all mobile devices, regardless of whether the platform chosen to send the incident is uninstalled.